Why Great Planners Have to Be Smart?

Through Cubemate‘s guiding hand, I came across Watson Phillips Norman‘s Todd Norman’s thoughts on planning and creativity. The gist of the article is that people like one double first from Oxford in physics and mathematics are bad planners because they’re too smart, while humble and empathetic enthusiasts of pop culture and media who occupy a grey zone between creativity and ignorance are great planners because they are dumb. A good test of this hypothesis would involve a generation of systematic hiring of Ph.D.-carrying anthropologists (oddly omitted by Todd), archaeologists (understandably omitted by Todd), sociologists, psychologists and other social scientists for planning positions around the globe and an improved curriculum for these young professionals that would include applied training for product design, advertsing, PR and business strategy consultancy. Anecdotal cases of Nobel laureauts not being able to establish a rapport with an art director are hardly convincing. Alternatively, in order to fully exploit their teams of planners and not relegate them to self-deprecating advisors to all-powerful creatives, ad agencies should start working with the clients and the consumers at an earlier stage in the evolution of the relationship between the latter two. Product innovation, business strategy, field research into corporate and consumer culture are just the few trends that may help “planners” find their unique identity, an identity rooted not in imagination and not in rationality (both of these remain within the “known”) but in the discovery of the “unknown” about human culture and behavior. That’s how originally anthropology built its brand equity.

I attached a photo of a pen-as-toothbrush that I’ve picked up at a dentist office for a reason. This mutant is, in my opinion, a symbol of what a planner, a strategist, and an applied anthropologist is. He has to be able to inspire creatives and to remain detached from their creative process just to let it flow naturally and not be bummed by a “wrong course.” But on the other end, he has to be able to author a brand/business strategy, a cultural analysis of a political campaign, a semiotic analysis of old ads, and a case study of an ad campaign that he’s just let go of in order to recapture it later on a new level of execution. Finally he should be prepared to write a book of his own experiences doing all that. There’s definitely a grain of truth in Todd’s article, and a good balance of hardcore analytics with serendipity makes a great planner, but the wonderful workings of this mechanism still need to be explicated in order to salvage Todd’s thoughts from falling into a grey zone between banality and failure.

Account planning
anthropology

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Anthropology and Account Planning

My book

My book entitled “The Genius of Kinship: The Phenomenon of Human Kinship and the Global Diversity of Kinship Terminologies” is finally out from Cambria Press. Cambria Press has been professional and fast, and I am glad I could talk to them not only as an anthropologist but also as a marketer. The book is available for purchase from Amazon.com. It means a lot to me and to those people who shared the toil of proving a Newtonian idea to Platonic academics. But what I am trying to do today is not to pontificate on the delights of successful scholarship but to understand why I got hired by an advertising agency. It’s quite a leap from kinship terminologies to account planning, isnt it? Yes, I wrote this book three years ago (then peer reviews, editing and waiting), and since then I’ve read a lot on culture and consumption, but still… What’s the connection? Overtime I’ve worked with or talked to a bunch of account planners. We both seemed to focus on the same thing: culture. Account planning as a representative of the “voice of the consumer” and a subsidiary to creative agency work emerged in the late 1960s. That happened around the time when anthropologists decided to take “the native’s point of view” and dropped out of business, military and the government. Anthropologists became enamored with their worldwide humanistic mission and hence unwilling to cooperate with the government or the corporation. Anthropologists believe that all cultures are constructed but they refuse to be part of this construction. They prefer to keep the cycle “student-teacher” closed. These days account planners know more about ongoing pop culture, media and technology than an academic anthropologist. They are realistic, optimistic, competent, ironic and professional. But then all the account planners I’ve met are dropouts from various graduate programs: drama, comparative literature, law or medicine. They became disenchanted with the manistream and tapped into their childhood fantasies. Or, they became disenchanted with their childhood dreams because dreams do not pay the bills.

Anthropologists who enter business have some catching up to do. But they bring into adversting agencies, design shops and manufacturing corporations that subtle thing called authorship. In a world driven by ownership, with all the hierarchies and bureaucracies stemming from it, authorship is rare but increasingly valuable. Anthropologists in business are capable of generating content from bottom up (i.e., without taking anything for granted and deriving a truth from signs only) that adds to the traditional creative content and helps define in every specific case where a brand ends and a culture begins, what is a good and what is a service, who is the consumer and who is the producer, who is the manager and who is an employee, who is the investor and who is the entrepreneur, etc. This analytical job leaves the cultural code bare and allows the creatives to recombine it into a new unique whole. Culture is permeated by a kind of mystical kinship that makes this kind of analysis and this kind of synthesis possible.

Account planning
anthropology
Authorship
Kinship
Ownership

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